Booking Policy

Workshops & Networking Groups (Online and In-Person)

1. Booking Process

• All workshops and networking groups must be booked in advance via our website, booking platform, or directly with Wickerbys C.I.C.

• Places are allocated on a first-come, first-served basis and are only confirmed once payment (if applicable) has been received and confirmation issued.

• Some events have limited capacity; waiting lists may be offered where appropriate.

 

2. Payment

• Payment terms will be clearly stated at the time of booking.

• Fees must be paid in full before attendance unless otherwise agreed in writing.

• Free or funded sessions still require advance booking to secure a place.

 

3. Cancellations by Attendees

• Online and face-to-face events:

  • Cancellations made 7 days or more before the event may be eligible for a refund or transfer (minus any non-refundable booking fees).

  • Cancellations made less than 7 days before the event are non-refundable, as costs and facilitator time have already been committed.

• If you are unable to attend, you may request to transfer your place to another person, subject to approval and suitability of the event.

 

4. Cancellations or Changes by Wickerbys C.I.C.

• Wickerbys C.I.C. reserves the right to cancel, postpone, or amend events due to unforeseen circumstances (including low numbers, facilitator availability, or technical issues).

• In such cases, attendees will be offered a refund, credit, or alternative date, where possible.

• We are not responsible for any additional costs incurred by attendees (e.g. travel or accommodation).

 

5. Online Events

• Access details for online sessions will be sent prior to the event and must not be shared without permission.

• Attendees are responsible for ensuring they have suitable internet access, equipment, and a private space where possible.

• Disruptive or inappropriate behaviour may result in removal from the session without refund.

 

6. Face-to-Face Events

• Attendees are expected to arrive on time and follow any venue guidance, including health and safety requirements.

• Late arrivals may not be admitted if they would disrupt the session.

• Wickerbys C.I.C. is not responsible for personal belongings brought to events.

 

7. Accessibility and Inclusion

• Wickerbys C.I.C. aims to make events as accessible and inclusive as possible.

• Please contact us in advance to discuss any access or support requirements.

 

8. Business and Group Bookings

• Separate terms may apply for corporate, group, or commissioned bookings, which will be agreed in writing prior to confirmation.

 

9. Data Protection

• Personal information collected during the booking process will be handled in line with our Privacy Policy and used only for event administration and communication.

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10. Agreement

• By booking an event with Wickerbys C.I.C., you agree to this booking policy and any specific terms outlined for the event.

 

Reviewed and effective from: 8/2/2026