Food Prep | Wickerbys C.I.C.

Job Description

Food Prep

Brief Description

The position of volunteer Food Prep at Wickerbys C.I.C. includes a variety of tasks such as ensuring food safety at the first stage of preparing a meal. As a food prep, your role will involve maintaining the overall satisfaction of customers and contributing to the safety of food preparation. Qualifications and/or experience for this position are desirable but not essential as full training will be given. Wickerbys C.I.C. does not discriminate against any protected characteristic and welcomes all applications. Due to the vulnerability of some of our customers, all employees are expected to undergo an enhanced DBS check and training, which will be paid for by the organisation.

Your Tasks will include, but are not limited to

Preparing, washing, and chopping vegetables and fruit.
Ensuring food safety throughout food preparation.
Considering any dietary requirements or restrictions and preferences that customers may have.
Recommend items on the menu and answer customer questions about menu options, following Wickerbys C.I.C. quality standards.
Relaying of orders to kitchen staff.
Collaborating with the kitchen staff, as well as other café assistants, to ensure smooth operations and service.
Maintaining an organised and clean preparation area.
Following all health and safety guidelines, including safe and proper food handling and hygiene practices.

Qualifications and Requirements

GCSE in Cooking and or formal training in hospitality or café/restaurant service is a bonus but not essential.
Experience as a café assistant or previous employment in a similar role, which demonstrates exceptional customer service.
Knowledge of food and beverage menus, including recognising and understanding ingredients and required preparation methods.
A strong set of communication skills to enable interaction with other team members and customers.
Have a positive attitude, in addition to a strong work ethic, as well as the ability to work within a fast-paced environment.
Adaptability to customer demands changing and busy periods, which may have several orders needing to be taken consecutively.
Have physical stamina as well as the ability to stand for an extended amount of time, and the ability to carry heavy trays.

Competences

Teamwork – Can collaborate with management and work colleagues to ensure smooth operations and service.
Customer Service – address customer inquiries and provide exceptional customer service.
Communication – communicate effectively with customers, work colleagues, management, and kitchen staff.
Time Management – effectively managing time to meet customer needs and deliver a quality service that is prompt.
Attention to Detail – Job communication precision in the processing of orders and food preparation.
Adaptability – adjusting to any changes in customer demands and maintaining composure during busy periods.

Lines of Communication

The food prep reports to the Kitchen Manager, CEO or Shift Supervisor and Collaborates closely with café assistants, kitchen staff, and customers.

Working Conditions

This volunteer position can be full-time or part-time with flexible working hours. The food prep works in a café setting, interacting with customers, co-workers, and prepares food. The role involves standing for extended periods, carrying heavy trays, and adhering to health and safety guidelines.